Packaging

Does my item need to be boxed?
We operate a parcel delivery service. Every item should be boxed (or jiffy bag / envelope depending on size) to travel in our system. For awkward shapes, then you should cover them in a layer of bubblewrap and then a layer of cardboard.

What address details do I need to write on my package?
You must label all packages clearly with the destination address.
When you book with us, you will be given the option to print out address labels.

How should I package my item?
We can only accept items that are professionally packed ready for the driver.
The item must be cushioned, protected with suitable outer packaging and the corners protected.
If the item is not correctly packaged the driver may refuse to collect and if the contents are not protected adequately any claim will be invalidated if damage occurs in transit.


I'm not sure of the exact size or weight of my package.
You need to know this information to use our services.
If these details are wrong, you will be charged the extra postage costs plus a £15 administration fee.

The Do's


Boxes should be durable and double-walled. Remember that items will get stacked in transit, therefore your packaging may need to support the weight of other packages.


Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.


Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.


Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for fragile items.


Make use of cushioning materials, especially to stop your packaging contents from moving.


Use strapping or strong tape to seal and secure your box.


Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.


Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.


Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.


Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.


Use "arrow-up" label for non-solid materials.


Repack your gifts properly. Many goods sold in attractive packaging will not be suitable for shipping.


Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.


Remember always to pack small items and flyers appropriately.


Protect your data discs, audio and video-tapes with soft cushioning material around each item.


Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for courier personnel.


When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.


Always use cardboard dividers when sending flat, fragile material (such as vinyl records).


When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.


The Do Nots


Do not use bags made of fabric or cloth.


Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.


Do not use just cellophane tape or rope to seal your shipment.


Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.